Skip to content

Returns Policy

Vendovia Return Policy

Last Updated: 02/09/2025

Thank you for shopping with Vendovia. We appreciate your business and want to ensure you have a positive experience. Below is our Return Policy, detailing eligibility, timeframes, and other important information. Please read it carefully before initiating a return.

We offer returns for eligible requests for up to 60 days after your purchase.

 

 

1. Eligibility for Returns

  • Condition of Products: To be eligible for a return, items must be in as new condition, meaning they must be unused, unwashed, undamaged, and in their original packaging (if applicable).

  • Timeframe: You may request a return within 60 days of your purchase. After 60 days, we reserve the right to deny a refund or store credit.

  • Proof of Purchase: A valid proof of purchase (order number, receipt, or confirmation email) is required for all returns.

 

 

2. Return Shipping

  • Responsibility: The customer is responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping service to ensure timely and verifiable delivery.

  • Shipping Label: If you are unsure how to ship your item back, please contact our Customer Service for guidance on packaging and labeling.

 

 

3. Refunds and Store Credit

  • Full Refund or Store Credit: Eligible returns may receive either a full refund or store credit, at your preference.

  • Method of Refund: Refunds will be issued to the original form of payment. Once processed, please allow 5–7 business days for the refund to appear on your payment statement.

  • Store Credit: If you choose store credit, we will issue you a code or credit in your account that you can apply to future purchases.

 

 

4. Non-Returnable Items

While most items are eligible for return if they meet the criteria above, certain product categories may be non-returnable or have different return requirements, such as:

  • Perishable or Consumable Products: Items like food, supplements, or other perishables.

  • Personalized or Custom Items: Items made to order or customized specifically for you.

  • Digital Products or Downloadable Goods: Such as e-books, software, or digital gift cards.

Please check the product listing or contact Customer Service if you have any questions about a specific product’s eligibility.

 

 

5. Return Process

  1. Initiate a Return: Contact our Customer Service at support@vendovia.com within 60 days of purchase. Provide your order number and the reason for return.

  2. Ship Your Item: Package the item securely in its original packaging (if possible) and include any accessories or documentation. Use a trackable shipping service and note the return address provided by our Customer Service team.

  3. Inspection & Processing: Upon receiving your return, we will inspect the item(s) to confirm they are in as new condition. Once approved, we will process your refund or issue store credit as requested.

  4. Confirmation: You will receive a confirmation email once your return has been processed. Refunds typically appear within 5–7 business days on your statement, depending on your bank or card issuer.

 

 

6. Damaged or Defective Items

If your product arrives damaged or defective:

  • Contact Us Immediately: Please email or call our Customer Service team within 24 hours of delivery to report the issue.

  • Evidence: We will request photos or videos of the damage or defect to help us process your claim. Please take as many photos as necessary to demonstrate the damages to packaging and/or the product

  • Resolution: We will work with you to promptly replace, refund, or provide store credit for damaged or defective items, in line with our policy and product availability.

  • Defective Items: All of our products are covered by a warranty. In the case of an item being defective from manufacture, we will arrange a warranty claim and either a replacement product or part of the product if it is serviceable. We may request photos or videos demonstrating any defects.

 

 

7. Exchanges

  • Exchange Process: If you wish to exchange an item for a different size, color, or a different product altogether, please follow the same steps as a return. Once your original item is received and approved, we will issue store credit or process a refund, and you can then place a new order.

 

 

8. Policy Updates

We may update or modify this Return Policy at any time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any changes will be posted on our website with an updated “Last Updated” date.

 

 

Contact Us

If you have any questions or concerns regarding our Return Policy or need assistance initiating a return, please contact:

  • Email: support@vendovia.com

  • Phone: (800) 817-5491

  • Address: 1255 Iowa Street, Pella, IA 50219

Thank you for choosing Vendovia. We value your satisfaction and appreciate your cooperation with our Return Policy.